Frequently Asked Questions
How do I wear Apartment Pants?
Our Apartment pants are the perfect casual and comfortable pant for travelling, running errands and hanging out. They are designed to be worn hanging loosely around your hips and backside, with a drop crutch. Some people do like to size down and we love it when our customers make the clothes their own. Just bear in mind that these pants aren't stitched using "activewear" techniques, so the seams may give way in pressure spots if you've chosen a snug fit. A tighter fit may also cause the printed designs to rub off in places. We recommend staying true to your size for optimal wear.
What is the general fit of your clothing?
Our general style is true to size for a comfortable fit. Please see individual designs for more information on our website.
How do you send your items?
Items are sent with PBT Couriers within 3 working days of you placing your order. If you live rurally items will be handed from PBT to NZ Post for delivery. Sorry, but we DO NOT POST to private bags or post office boxes.International orders are sent tracked with DHL Courier.
Why do I get charged Rural postage and everyone else gets free postage?
PBT hand over all rural parcels to NZ Post, so effectively we pay twice to have rural items delivered by two different companies - which is why we charge a small $5 fee.
We cover the cost of non-rural shipping within NZ, and we cover half the cost of rural shipping (which is twice the amount of non-rural to send)
If you choose non-rural shipping, but provide a rural address, we will hold your order for the $5 shipping fee, or seek an alternative non-rural delivery address.
What are your International Shipping terms?
Home-lee ships internationally with DHL tracked courier.
**Please note that all customs duties, taxes and charges are the responsibility of the purchaser.**
Please check out your countries Custom/Duty/Tax fees before ordering - Home-lee does not cover these, and does not offer refunds on orders if you decide you will not pay them.
Do you have a physical Home-lee shop?
What is your return/exchange terms?
When buying online you can return your item for an exchange in another size, or a full refund. Items must be returned in original condition and packaging within 14 days of the purchase date. Sale items cannot be returned or exchanged Check out our returns page for full details https://www.home-lee.co.nz/pages/exchanges-returns Please fill out the return/exchange card, IN FULL - including your name and order number - so that your return can be processed quickly. Failure to provide us with all information may result in delays.
Where are your items made?
All our items are designed in Nelson, New Zealand and manufactured for us in China. We have a small, family owned and run factory that manufactures exclusively for Home-lee. We visit with our factory and the workers/owners there every year.
Do you support any charities?
Yes, we are really pleased to be able to partner with local community groups to support a variety of causes. We are currently working with the SHINE programme in Intermediates and High Schools., which aims to equip girls with an understanding of their own personal worth, value, strength, potential and purpose. For more information visit www.annesbrook.co.nz/community/shine